Read our reviews below.

Jay was extremely professional, helpful, and responsive throughout the entire process. Everything was handled smoothly and clearly from start to finish. I had a great experience working with him and would definitely recommend him to anyone looking for professional and reliable service. Thank you, Jay!
read more
Sebastian Contreras Avatar
S. Contreras
Joe was incredibly professional and assisted me in obtaining my ESA Letter for my housing application.
read more
Truly Miami Apparel Avatar
T. Miami
Loved the quick action from Jay. i appreciate the help getting me a good support and budget friendly experience so i can have comfort from my fur babies 🙂 great company
read more
Ariyana Root Avatar
A. Root
Jay was very nice and very helpful!
read more
Ricardo Curiel Avatar
R. Curiel
Thank you Jay
You were very kind to me, I really appreciate your help!
professional, respectful and you made the process very easy
Thank you!
read more
V Mosquera Avatar
V. Mosquera
The services provided by Florida Pet ESA have been very resourceful & convenient. Jay is kind , communicative, & helped me in a timely manner when I was in a pickle. I would recommend him to anyone needing a service letter. Thank you Jay for caring about our furry companions!
read more
Emely Diaz Avatar
E. Diaz
Extremely Professional, very polite and a great experience overall! I was able to complete this process with no hassle at all in a very timely manner.
read more
Harley Hartmann Avatar
H. Hartmann
Jay offers an amazing service in helping others get to live with their ESA’s struggle and hassle free. He was quick to respond and I had my letter within a week. He understands first hand what it’s like to need a furry companion by your side in times of stress and emotional over load. Keep up the great work, Jay and thank you again.
read more
media thumbnail 0media thumbnail 1media thumbnail 2media thumbnail 3media thumbnail 4media thumbnail 5
5silentk Avatar
5.
Very nice and helpful
read more
Patrick Metz Avatar
P. Metz
Jay was very helpful and informative on resources that would be helpful for me. He also made the ESA letter process for my cats quick and easy. Highly recommend!
read more
Kianna Tidball-Beckford Avatar
K. Tidball-Beckford
Jay Charboneau was very helpful and supportive of me in getting a pet ESA letter. I recommend him
read more
Kim Truman Avatar
K. Truman
Jay was very understanding and accommodating to my needs. He was able to connect with me and help me with my letter.
read more
Jenna Butler Avatar
J. Butler
Jay was excellent and his attentive response time is amazing as well! He made the whole process super easy and offers insight at the same time which sometimes we adults need!
read more
Lissette Moreyra Avatar
L. Moreyra
Jay was very easy to communicate with and was very open to listening to my issues and made it easy for me to get my ESA letter without adding more stress
read more
Spencer Brown Avatar
S. Brown
Wonderful! Thank You Jay. You are kind and considerate.i was very nervous at first but you made me feel very comfortable. Your a straight shooter and very understanding. You nailed it Jay! Thanks again. Keep up the good work !
read more
media thumbnail 0
Terese Ryan Avatar
T. Ryan
Dr Charboneau was very helpful in assessing my concerns. It was a very smooth process.
Thank you
I would recommend his services.
read more
Penny Grady Avatar
P. Grady
I definitely recommend
read more
Rachial Lee Avatar
R. Lee
Wonderful! Thank You Jay.
read more
Terese Ryan Avatar
T. Ryan
Mr. Charboneau was communicative, responsive, caring, and understanding. I recommend him and his services to anyone. I will be using his services again in the future.
read more
M S Avatar
M. S
★★★★★

I had a great experience working with Jay. He was kind, patient, and took the time to really listen to me. He made me feel comfortable throughout the entire conversation and answered all of my questions with professionalism and empathy. The evaluation process was smooth, and I truly appreciated how understanding and supportive he was. I highly recommend Jay to anyone looking for a knowledgeable and compassionate mental health professional.
read more
Marcinha Jiu Avatar
M. Jiu
Jay was extremely helpful to me. He was quick to reply every time I had need and truly gets the important role pets play in mental health. Highly Recommend! Thanks, Jay
read more
Melanie Clarke Avatar
M. Clarke
I was very happy to work with Jay. Since English is my second language, it’s sometimes difficult for me to fully express myself. He was very understanding of my situation and immediately offered an alternative so I could use a translator without any issues. Thanks to his patience and professionalism, I received my letter very quickly.

Thank you, Jay! I truly appreciate your kindness, understanding, and excellent support.
read more
Alina Marshankina Avatar
A. Marshankina
Jay was wonderful to work with. Highly recommend.
read more
Amy Rose-Huston Avatar
A. Rose-Huston
He was super nice! And helpful 💜
read more
Anamary Iragorry Avatar
A. Iragorry
I just recently went to Jay for my ESA letters for both my dog and cat. The process was very easy. Jay was very knowledgeable and quick with replies. Highly recommend you see him for your ESA needs.
read more
Heather Di Lauri Avatar
H. Di
Great experience. Quick replies and helpful information.
read more
Danica Schmadeke Avatar
D. Schmadeke
Very smooth and professional process, would definitely recommend!
read more
Hawke Avatar
H.
Jay was ill when I reached out to him for help and even through being unwell he stayed in contact with me and kept our process moving and completed our letter while still recovering. Very greatly appreciated!! Thank you so much!
read more
Tannia Burton Avatar
T. Burton
Getting a esa form for my cat was an easy process and I really felt heard by jay Charboneau. If I ever had to recommend anyone I would him.
read more
Kaleia Waye Avatar
K. Waye
Jay was very helpful in this process. I couldn’t put into words how I was feeling but with his questions it helped me to find the words I was looking for to explain how much my dog helps me day by day. Sometimes hour by hour. Thanks for your help through all this Jay.
read more
media thumbnail 0media thumbnail 1
MJ Atwell Avatar
M. Atwell
Great help and great service
read more
Tish W Avatar
T. W
This was my first time going through this process I was scared that I would have to give my pets up and I did a google search. by the grace of God I came across this doctor. who was very informative about my animals and explaining the information to me, answering all my questions, and he also gave me some information to see about get assistance / finding a doctor to treat my illness with my mental health. very pleased to have met him. very professional but friendly at the same time. would highly recommend for your pets. thank you for all your information and your time.
read more
Handmade by Elizabeth Avatar
H. by
Jay charbone helped me and cinn he He really listened to what I had to say and understood me on how I felt about my cat cinnamon
read more
gigi nieves Avatar
g. nieves
Jay Charboneau is a great person. He is straight- forward with his thoughts, and doesnt sugar coat anything. He is very professional, honest, and I enjoy talking with him. You won't find anyone better than Jay.
read more
Patricia Spano Avatar
P. Spano
Excellent Thank you so much ☺️
read more
aura morillo Avatar
a. morillo
Jay was very helpful and made the ESA letter process for my dog quick and easy. Professional, responsive, and smooth experience. Highly recommend!
read more
Alexandre Brum Avatar
A. Brum
Jay was so sweet and so kind, he walked me through the entire process and was definitely comforting while i explained why this meant so much to me. i am so happy to finally have an emotional support animal.
read more
emma cairo Avatar
e. cairo
Jay was amazing and easy to talk to. I was little nervous at first but he was very welcoming and made the process easy.
read more
dajianae Washington Avatar
d. Washington
If you're looking for a company that is a easy process to get a ASL Letter. This is the company. It was a easy process to receive my letter. Mr. Jay was professional, out going and I received my letter the next day at a affordable price.
read more
Brittani Pierre Avatar
B. Pierre
We recently used Jay for the second time to complete the evaluation and certification process for our service dog, and once again he was outstanding. Jay is professional, knowledgeable, and incredibly easy to work with. He takes the time to answer questions, explain the process clearly, and makes everything feel straightforward and stress-free.

His compassion and understanding of the important role service animals play in people’s lives really stand out. We appreciated his responsiveness, thoroughness, and genuine care throughout the entire process.

We highly recommend Jay to anyone seeking service dog certification services and will gladly work with him again in the future. Thank you, Jay! 🐾
read more
Lisette Riera Avatar
L. Riera
Great service!
read more
Daly Prado Avatar
D. Prado
Jay was professional with quick results and consistent in communication. Thank you for all your help!
read more
Dasheema44 Avatar
D.
Jay is Highly understanding and knowledgeable. He definitely cares about what he does and helping people! Definitely don’t hesitate to work with him!
read more
Peter Villano Avatar
P. Villano
Very Kind throughout the entire experience and He really does care thank you Jay
read more
Tia Knox Avatar
T. Knox
Can’t recommend him enough, he listens gives you advices and is extremely nice and helpful, thank you Jay! 🙏🏻
read more
Valery Hernandez Avatar
V. Hernandez
Jay really took the time to do a thorough assessment to see if I would be a good fit. I really valued my experience of sharing my needs and felt really comfortable with him.
read more
Anne Lau Avatar
A. Lau
The process for getting my ESA with Jay was smooth, professional, and fast. Communication was clear, and I felt supported throughout the entire experience. Highly recommend.
read more
Rey Garcia Avatar
R. Garcia
Jay Charboneau was assigned as my telehealth therapist. Instead of quickly writing up a letter to get my task off his plate, he took the time to research my request. Jay asked detailed questions to get a better understanding of who I was and to learn what my needs were. He set up a face-to-face call to further explore my experiences and offered supportive suggestions. You can tell Jay cares about what he does and I was comfortable talking to him. I appreciate his level of professionalism and recommend him to anyone who wants this process completed the right way. Thank you, Jay.
read more
April Jones Avatar
A. Jones
Jay was so understanding and patient with me! His insight was very helpful for me and he reassured me throughout the entire process! I would recommend him to anyone looking for help with an ESA certification
read more
Adalyssa Gotschall Avatar
A. Gotschall
I highly recommend Florida Pet ESA! Jay is an excellent mental health professional and really made me feel seen and heard. He recommended invaluable resources and provided excellent guidance and I can’t thank him enough.
read more
Madison Peddicord Avatar
M. Peddicord
Excellent service excellent communication 100% recommend
read more
Roberto Traspalacio Avatar
R. Traspalacio
Jay was professional, easy to talk to, and made the ESA letter process simple and stress-free. He took the time to listen and helped me obtain the documentation I needed for my emotional support animal. Communication was good and the process moved along quickly and smoothly. I appreciate his help and would definitely recommend him to others needing ESA support documentation.
read more
Holly Ellington Avatar
H. Ellington
Once I got through to the zoom meeting, everything was easy breezy. This is something I needed to do for myself. Thanks you for your assistance !
read more
Cynthia Small Avatar
C. Small
​I cannot say enough amazing things about Jay. From the very beginning, he was incredibly professional, kind, and deeply knowledgeable. During our time, he even shared additional resources and insights to assist me. Even though some of it covered things I already knew, it really showed his expertise and his genuine desire to make sure I had every tool possible to succeed. He went completely above and beyond to assist me, making sure I felt supported both mentally and emotionally throughout the entire process.
​On top of his wonderful care and empathy, his efficiency is unmatched. His timeline was exact and matched what his website promised down to the letter—no delays, no guessing games, just fast and reliable service. Jay is an amazing provider who truly cares about his clients' well-being. If you are looking for someone who is compassionate, professional, and thorough, look no further. Thank you so much, Jay!
read more
Summer Dior Avatar
S. Dior
Jay at Florida Pet Support ESA was very prompt and easy to connect with. He took the time to listen and helped me explain what I needed. The whole process felt comfortable and supportive, and Jay helped me get what I needed. I appreciated his kindness, professionalism, and understanding throughout the process.
read more
Debbieeaker Avatar
D.
Entire process was very easy and quick. Very professional. I highly recommend!
read more
Jennifer Solis Avatar
J. Solis
Got my letter pretty quickly and the counselor is really nice
read more
Dani Avatar
D.
Very helpful! Super professional. I filled out a questionnaire and I got a response right away. I'd recommend this business to anyone looking for and ESA letter.
read more
Erin Purcell Avatar
E. Purcell
I really want to thank Dr. Jay, for taking the time to listen and care about my needs, he was amazing during the process, explaining me everything, he in an excepcional human and person, thank you for all your help, I really recommend him for this process.
read more
Patricia Leyton Avatar
P. Leyton
"Jay is an excellent professional. Highly recommend!"
read more
Thaís Tedeschi Avatar
T. Tedeschi