Common ESA Questions

My landlord says they do not allow pets of any kind.

My landlord says the emotional support animal letter must be from a doctor.

My landlord says they will not accept the emotional support animal letter because it was from the internet.

  • The Fair Housing ACT does not stipulate how the patient, therapist, or Dr. interact. Teletherapy is wholly accepted and legal. Many people work with their therapist in ways other than the “traditional” face-to-face method.  Modalities in which patient/therapist can interact:
    • Phone
    • E-mail
    • Text
    • Video

My landlord says I can only have one emotional support animal.

  • The Fair Housing ACT does not stipulate the number of emotional support animals you can have. 
  • If there are more than two, they require:
  • The specific task each one assists with be stated in the letter.

My landlord wants you to fill out a form. Does it cost more money?

  • All forms associated with your emotional support animal letter and our services are included. For example, landlords, HOAs, and College dorms often require the therapist to complete a “verification form.” This and any other supplemental documentation is included. 

My landlord wants the “registration” number.

  • The Americans with Disabilities Act and The Fair Housing ACT do not require certification for emotional support animals or service animals. 
  • There is no official federal or state government registry for assistance animals. 
  • Organizations claiming to certify or register emotional support animals for a fee are invalid under the ADA.
  • https://www.ada.gov/resources/service-animals-faqs/#certification-and-registration 

My landlord refused the letter. What should I do?

  • Often, supplemental documentation is required if the landlord refuses the letter even though they legally must accept it. 
  • In the rare event that a landlord still will not accept the letter, all funds will be refunded. 

Are you ready to get your ESA Letter Florida?

Meet Our Mental Health Specialist

Jay Charboneau MS, LMHC, CAP

Licensed Mental Health Counselor – MH15843

Issue Date – 03/26/2018

Renewal Date – 03/31/2025

Phone Number: (727)344-9930

Email: [email protected]

emotional support animal letter headshot

About Jay

Hi, I am Jay Charboneau. I live, work, and practice in Saint Petersburg Florida. I am an educator and lifelong advocate of the rights of those suffering from mental health disorders. As a dog lover myself, I understand the emotionally soothing and healing benefits of having your pet with you. Don’t hesitate to call me if you have any questions about your mental health or an emotional support animal.