Read our reviews below.
Jay was extremely professional, helpful, and responsive throughout the entire process. Everything was handled smoothly and clearly from start to finish. I had a great experience working with him and would definitely recommend him to anyone looking for professional and reliable service. Thank you, Jay!
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S. Contreras
Thank you Jay
You were very kind to me, I really appreciate your help!
professional, respectful and you made the process very easy
Thank you!
You were very kind to me, I really appreciate your help!
professional, respectful and you made the process very easy
Thank you!
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V. Mosquera
The services provided by Florida Pet ESA have been very resourceful & convenient. Jay is kind , communicative, & helped me in a timely manner when I was in a pickle. I would recommend him to anyone needing a service letter. Thank you Jay for caring about our furry companions!
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E. Diaz
Extremely Professional, very polite and a great experience overall! I was able to complete this process with no hassle at all in a very timely manner.
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H. Hartmann
Jay offers an amazing service in helping others get to live with their ESA’s struggle and hassle free. He was quick to respond and I had my letter within a week. He understands first hand what it’s like to need a furry companion by your side in times of stress and emotional over load. Keep up the great work, Jay and thank you again.
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5.
Jay was very helpful and informative on resources that would be helpful for me. He also made the ESA letter process for my cats quick and easy. Highly recommend!
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K. Tidball-Beckford
Jay was excellent and his attentive response time is amazing as well! He made the whole process super easy and offers insight at the same time which sometimes we adults need!
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L. Moreyra
Mr. Charboneau was communicative, responsive, caring, and understanding. I recommend him and his services to anyone. I will be using his services again in the future.
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M. S
★★★★★
I had a great experience working with Jay. He was kind, patient, and took the time to really listen to me. He made me feel comfortable throughout the entire conversation and answered all of my questions with professionalism and empathy. The evaluation process was smooth, and I truly appreciated how understanding and supportive he was. I highly recommend Jay to anyone looking for a knowledgeable and compassionate mental health professional.
I had a great experience working with Jay. He was kind, patient, and took the time to really listen to me. He made me feel comfortable throughout the entire conversation and answered all of my questions with professionalism and empathy. The evaluation process was smooth, and I truly appreciated how understanding and supportive he was. I highly recommend Jay to anyone looking for a knowledgeable and compassionate mental health professional.
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M. Jiu
I was very happy to work with Jay. Since English is my second language, it’s sometimes difficult for me to fully express myself. He was very understanding of my situation and immediately offered an alternative so I could use a translator without any issues. Thanks to his patience and professionalism, I received my letter very quickly.
Thank you, Jay! I truly appreciate your kindness, understanding, and excellent support.
Thank you, Jay! I truly appreciate your kindness, understanding, and excellent support.
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A. Marshankina
Jay was ill when I reached out to him for help and even through being unwell he stayed in contact with me and kept our process moving and completed our letter while still recovering. Very greatly appreciated!! Thank you so much!
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T. Burton
This was my first time going through this process I was scared that I would have to give my pets up and I did a google search. by the grace of God I came across this doctor. who was very informative about my animals and explaining the information to me, answering all my questions, and he also gave me some information to see about get assistance / finding a doctor to treat my illness with my mental health. very pleased to have met him. very professional but friendly at the same time. would highly recommend for your pets. thank you for all your information and your time.
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H. by
Jay was so sweet and so kind, he walked me through the entire process and was definitely comforting while i explained why this meant so much to me. i am so happy to finally have an emotional support animal.
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e. cairo
We recently used Jay for the second time to complete the evaluation and certification process for our service dog, and once again he was outstanding. Jay is professional, knowledgeable, and incredibly easy to work with. He takes the time to answer questions, explain the process clearly, and makes everything feel straightforward and stress-free.
His compassion and understanding of the important role service animals play in people’s lives really stand out. We appreciated his responsiveness, thoroughness, and genuine care throughout the entire process.
We highly recommend Jay to anyone seeking service dog certification services and will gladly work with him again in the future. Thank you, Jay! 🐾
His compassion and understanding of the important role service animals play in people’s lives really stand out. We appreciated his responsiveness, thoroughness, and genuine care throughout the entire process.
We highly recommend Jay to anyone seeking service dog certification services and will gladly work with him again in the future. Thank you, Jay! 🐾
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L. Riera
Jay is Highly understanding and knowledgeable. He definitely cares about what he does and helping people! Definitely don’t hesitate to work with him!
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P. Villano
T. Knox
Jay really took the time to do a thorough assessment to see if I would be a good fit. I really valued my experience of sharing my needs and felt really comfortable with him.
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A. Lau
The process for getting my ESA with Jay was smooth, professional, and fast. Communication was clear, and I felt supported throughout the entire experience. Highly recommend.
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R. Garcia
Jay Charboneau was assigned as my telehealth therapist. Instead of quickly writing up a letter to get my task off his plate, he took the time to research my request. Jay asked detailed questions to get a better understanding of who I was and to learn what my needs were. He set up a face-to-face call to further explore my experiences and offered supportive suggestions. You can tell Jay cares about what he does and I was comfortable talking to him. I appreciate his level of professionalism and recommend him to anyone who wants this process completed the right way. Thank you, Jay.
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A. Jones
Jay was so understanding and patient with me! His insight was very helpful for me and he reassured me throughout the entire process! I would recommend him to anyone looking for help with an ESA certification
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A. Gotschall
Jay was professional, easy to talk to, and made the ESA letter process simple and stress-free. He took the time to listen and helped me obtain the documentation I needed for my emotional support animal. Communication was good and the process moved along quickly and smoothly. I appreciate his help and would definitely recommend him to others needing ESA support documentation.
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H. Ellington
Once I got through to the zoom meeting, everything was easy breezy. This is something I needed to do for myself. Thanks you for your assistance !
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C. Small
I cannot say enough amazing things about Jay. From the very beginning, he was incredibly professional, kind, and deeply knowledgeable. During our time, he even shared additional resources and insights to assist me. Even though some of it covered things I already knew, it really showed his expertise and his genuine desire to make sure I had every tool possible to succeed. He went completely above and beyond to assist me, making sure I felt supported both mentally and emotionally throughout the entire process.
On top of his wonderful care and empathy, his efficiency is unmatched. His timeline was exact and matched what his website promised down to the letter—no delays, no guessing games, just fast and reliable service. Jay is an amazing provider who truly cares about his clients' well-being. If you are looking for someone who is compassionate, professional, and thorough, look no further. Thank you so much, Jay!
On top of his wonderful care and empathy, his efficiency is unmatched. His timeline was exact and matched what his website promised down to the letter—no delays, no guessing games, just fast and reliable service. Jay is an amazing provider who truly cares about his clients' well-being. If you are looking for someone who is compassionate, professional, and thorough, look no further. Thank you so much, Jay!
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S. Dior
Jay at Florida Pet Support ESA was very prompt and easy to connect with. He took the time to listen and helped me explain what I needed. The whole process felt comfortable and supportive, and Jay helped me get what I needed. I appreciated his kindness, professionalism, and understanding throughout the process.
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D.
J. Solis
Very helpful! Super professional. I filled out a questionnaire and I got a response right away. I'd recommend this business to anyone looking for and ESA letter.
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E. Purcell








